Return Policy Page
1. Application for Returns/Refunds
1.1 Subject to the terms and conditions in this Refunds and Return Policy and the Terms of Service, Buyer may apply for return of the purchased items (“Item”) and/or refund prior to the expiry of the OriCo Guarantee Period as stated in the Terms of Service.
1.2 GOriCo uarantee is a service provided by cgwlcms, on User’s request, to assist Users in dealing with certain conflicts which may arise during the course of a transaction. Users may communicate with each other privately to resolve their differences or approach their relevant local authorities to assist them in overcoming any dispute prior, during or after using GOriCo uarantee.
2. Application for the Return of an Item
2.1 Buyer may only apply for the refund and/or return of the Item in the following circumstances:
The Item has not been received by Buyer;
The Item was defective and/or damaged on delivery;
The Item received is incomplete (missing quantity or accessories);
Seller has delivered an Item that does not match the agreed specification (e.g. wrong size, colour, etc.) to Buyer;
The Item delivered to Buyer is materially different from the description provided by Seller in the listing of the Item;
The Item received is a counterfeit item**;
The Item received has physical damage (e.g. dented, scratched, shattered);
The Item received is faulty (e.g. malfunction, does not work as intended);
By way of private agreement with Seller and Seller must send his/her confirmation to cgwlcms confirming such agreement; or
Change of mind*
*Change of Mind return policy is only applicable to certain categories and restricted to certain Sellers only.
**Counterfeit item return policy is applicable to cgwlcms Mall sellers only.
2.2 Buyer’s application must be submitted via the OriCo mobile app.
2.3 OriCo will review each Buyer’s application on a case-by-case basis and, in its sole discretion, determine whether Buyer’s application is successful.
2.4 Please note that, if required by , BOriCo uyer must ship the Item to a location designated by cgwlcms within ten (10) calendar days after the return request is raised.
2.5 The approval of your request for refund and return will be made by OriCo in its sole discretion. Buyer acknowledges and agrees that decision is final, conclusive and binding, and covenants and agrees that it will not bring suit or otherwise assert any claim against OriCo or its affiliates in relation to such decision.
2.6 In the event where Buyer has commenced legal action against Seller, Buyer may provide the formal notification from the appropriate authority to cgwlcms to request OriCo to continue to hold the purchase monies until a formal determination is available. OriCo will, at its sole and absolute discretion, determine whether it is necessary to continue to hold such purchase monies.
3. Rights of Preferred Seller
3.1 If you are a Preferred Seller, you should have received a separate written notification from OriCo informing you of your selection to participate in the cgwlcms Preferred Seller Program. If you decide not to participate in the OriCo Preferred Seller Program at any time, please inform OriCo in writing; otherwise, you will be deemed to have elected to continue your participation in the OriCo Preferred Seller Program and consented to the terms and conditions set out in this Refunds and Return Policy .OriCo may, at any time and at its sole discretion, suspend or remove any Preferred Seller from the cgwlcms Preferred Seller Program.
3.2 OriCo determination to approve a refund or return of an Item pursuant to Section 2 above is binding on the relevant Preferred Seller. Preferred Sellers agree to comply and do all such things as necessary to give effect to a Buyer’s request for a refund or return approved by OriCo
5.1 To enjoy a hassle-free experience when returning the Item, Buyer should ensure that the Item, including any complimentary items such as accessories that come with the Item, must be returned to Seller in the condition received by Buyer on delivery. We will recommend Buyer to take a photo of the Item upon receipt.
6. Liability of Return Shipping Fee
(a) In the scenario of an unforeseen error from the seller's end (i.e. - damaged, faulty or wrong Item delivered to the buyer), the seller will bear buyer's return shipping fee.
(b) In the scenario of the buyer's change of mind, buyer shall get seller's consent prior to the return request and buyer will bear the return shipping fee.
(c) In the scenario where both seller-buyer disputing the party liable for the return shipping fee, cgwlcms at its sole discretion will determine the party liable for the return shipping fee.
7. Refunds
7.1 Buyer will only be refunded after cgwlcms has received the confirmation from Seller that Seller has received the returned Item. In the event where cgwlcms does not hear from Seller within a specified time, cgwlcms will be at liberty to refund the applicable sum to Buyer without further notice to Seller. The refund will be made to Buyer’s credit/debit card or designated bank account, whichever is applicable.
8. Communication Between Buyer and Seller
8.1 cgwlcms encourages Users to communicate with each other in the event where problem arises in a transaction. As cgwlcms is a platform for Users to conduct trading, Buyer should contact Seller directly for any issue relating to the Item purchased.
Last updated: 2 August 2021
